Return Policy

Table of Contents


Click one of the links below to learn more about a specific return policy.

No Restock Fees
Refund Policy
Return Shipping Options
Exchanges
Order Cancellation/Modification
Used Or Damaged Merchandise
Apparel & Helmets
Electronics, Hard Parts, Tools, Tires
International Returns
Defects
Warranty Returns
Damaged Items
PayPal and Third-Party Disputes
Returns Process
Questions / Concerns

No Restock Fees


If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 90 days of delivery of your item. We will issue a full refund, minus any shipping costs, to your original payment method.

In the event that a returned item has been opened or packaging damaged in such a way that it is no longer considered new and cannot be reconditioned we reserve the right to subtract a restock fee of up to 30% from your refund at our discretion.

Refund Policy


  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Refunds are applied, minus the cost of shipping paid by us.
  • In the rare circumstance of an order being undeliverable either because of an incorrect address provided by the customer or an international customs issue causing the item to be returned to us, the shipping costs and other associated fees/taxes will not be refunded. This is money the customer paid for the service of having the order shipped and this service was rendered. The order was shipped whether it arrived or not. A full refund will however be issued for the products on the order.
  • Once your return is received and inspected by Motorcycle Dress-Up (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • Any returned Edging which is purchased by lengths is credited for the longest section rounded up to the nearest foot or half foot increment but not to exceed the original length.
  • For wire transfer payments, all refunds will be issued to store credit.
  • You are responsible for all shipping costs associated with getting your order back to our Huntington Beach store.
  • In the event that a returned item has been opened or packaging damaged in such a way that it is no longer considered new and cannot be reconditioned we reserve the right to subtract a restock fee of up to 30% from your refund at our discretion.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need to be authorized to be returned to Motorcycle Dress-Up in Huntington Beach.

Return Shipping Options


  • We can arrange return shipping, at your expense, via our returns process.
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges


  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new gear fast!
  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications


  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled “Processing” or “Pre-ordered”.
  • Once an order has a status of “Completed”, “Dispatched”, “In Production”, “En Route”, or similar order statuses it cannot be cancelled or modified. These orders have been processed by our staff and are in the queue to be produced or shipped out by the manufacturer.
  • Custom orders such as seats, wheels, and some other items are sent off for production. Once they are in the queue at the manufacturer it is difficult and many time impossible for us to cancel the order. For this reason cancellation and/or modification of any custom made product is not permitted.

Used or Damaged Merchandise


  • Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Craigslist, eBay, Facebook groups/marketplace and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Motorcycle Dress-Up.

Apparel and Helmets


  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires


  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

International Returns


  • International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Motorcycle Dress-Up upon delivery will be rejected.

Defects


  • Each manufacturer has its own warranty policy. Motorcycle Dress-Up will assist customers with their warranty; however Motorcycle Dress-Up does not provide any direct warranty on any item sold other than our own branded products where noted in the product details.

Warranty Returns


  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items


  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

PayPal and Third-Party Disputes

Issues happen and sometimes refunds have to be made, however when opening a dispute on a third-party platform fees are many times assessed to the seller no matter how it is resolved. When a customer decides to open a dispute rather than attempting to contact customer service and discuss we will request these fees be passed on to the customer. We have many different channels of contact through which a customer can contact us and those should be tried before disputing a payment. Any issue can usually be resolved satisfactorily.

Returns Process


You can initiate a return authorization by finding your order on our returns form, calling, or emailing us.

Initiate a return >

Motorcycle Dress-Up
Attn: Returns
16612 Beach Blvd STE E

Huntington Beach, CA 92647

Please retain your return tracking information. Motorcycle Dress-Up is not responsible for packages lost during return shipment. You will receive a confirmation email from Motorcycle Dress-Up when your return is processed which will include the full details of refund credited.

Questions / Concerns